Leads the way in automated ops and business intel

Widely acclaimed for its groundbreaking contributions to automated operations and business intelligence software for the System i, Help/Systems is celebrating its 25th anniversary in 2007. Help/Systems’ CEO Janet Dryer recently shared her thoughts on what has made Help/Systems succeed, year in and year out.

“Many of the software companies in existence in 1982 when operations automation pioneer Dick Jacobson founded Help/Systems are gone. But, we’ve done more than survive; we’ve thrived. Let’s look at some reasons for this success.

“First and foremost, a business must have customers. Our customers are a loyal group. Some of them have been with us since the System/38 days. And, word of mouth from a happy customer is a wonderful thing. Our customers are our greatest evangelists for our software.

“What keeps customers happy? Excellent, caring service and quality products. Our sales and customer service representatives are second to none. We know that happy employees make happy customers. But quality products are important, too. In 1992, Help/Systems was the first software company in the United States to be certified under the ISO 9001 standard. Today, the Robot Automated Operations Solution leads the world in System i automated operations, as does SEQUEL for business intelligence.

“The platform on which our software runs is also important. The integrated architecture of the System i is renowned for its stability and reliability, with over 99.9% uptime. IBM continues to integrate the newest technologies into this system and has increased its scale by huge factors.

“Going forward, our success and longevity mean that our customers can rely on us as a partner for the long haul. I’m confident that we’ll have even more impressive things to remember at future anniversaries. We’ve got the people and the skills to make it happen, and we’re just as passionate today about excelling as we were back in 1982.”

This entry was posted on Wednesday, March 14th, 2007 at 8:52 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.