Support Request Form - US & Canada

Instructions

If you are a Help/Systems customer and would like to request technical support via e-mail, please fill out the following form completely and press the send button at the bottom of the page. If a field does not apply to your problem, enter N/A.

Prefer to talk to a person?

If this is an emergency or if you just prefer to talk to a real person, call us at (952) 933-0609.

Your Name: *

Company Name: *

Email: *

Phone: *

Product: *

Release/Modification Level: *

This information is displayed in the upper left corner of the product's main menu, in RxxMxxxxxxxxx format

System Serial Number: *

Please direct this e-mail to:

Name of your Technical Consultant (if known)

Problem Severity: *

NOTE: If this is an emergency you should call us at (952) 933-0609

Level of i5/OS (OS/400) you are using: *

Describe the problem including any error messages: *

Area of the product or Web site you were working in when the problem occurred: *

This specific problem has occurred before: *

Yes

Has this ever worked correctly: *

Yes

If it used to work, what has changed since it last worked:

Have you been able to reproduce the problem: *

Yes

Steps you have taken to resolve the problem yourself:

Attach file/supporting documentation:

(executable files not permitted)