Remember—We’re Just A WebEx Away

Our Support team is really, really good. I hear this all the time from customers, so I can say it with great confidence. One critical tool they use to communicate with customers is WebEx. WebEx lets us share our desktops, which means easy collaboration for solving problems and demonstrating functionality.

You can share a 5250 screen or a graphical desktop with us. This lets our Support team view the issue live. They can even record images for our software developers to view later. This recording feature also works great at your end—we share the recorded link and you can show your team how we solved the issue or what we recommend.

I remember clearly the days when we could spend hours on the phone trying to describe options or how the problem occurred. Sometimes, it took even more time when customers faxed a copy of the job log to us (or tried to e-mail it, only to find that it was too big for the e-mail server). Often, our Support team had to imagine what panel a customer was on and how they got there.

With WebEx, the guessing games are over. We really reduce the lag time of understanding and solving your problems. And, we can educate you on the best ways to set up a product. For example, we can walk you through the process of how we configured a product on our system. And, as we all know, it’s always better to demonstrate concepts live.

We’ve been using WebEx for more than five years and we love how it has helped us meet everyone’s needs. The next time you have an issue, or want your team to look at our products, just ask for a live demonstration of our software, on our server or yours. We can easily show you how to ease any pain points you have managing your servers.